Last updated: September 2026
This Shipping & Delivery Policy applies to orders placed through the After Daily website at www.afterdaily.com.au.
Where we deliver
After Daily currently delivers to addresses within Australia.
We do not currently offer international shipping.
Some Australian locations may be subject to longer delivery times or carrier restrictions depending on accessibility and the services available to the delivery address.
Shipping costs
Our standard delivery fee within Australia is $9.95 per order.
Free standard delivery applies to orders over $65.
Any applicable shipping charges will be displayed at checkout before payment is completed.
Order processing
Orders are dispatched from Perth, Western Australia.
We aim to process and dispatch orders within [X business days] of receiving your order.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
Processing times may be longer during product launches, promotional periods, public holidays or other periods of unusually high order volume.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Estimated delivery times
Delivery times commence from the date your order is dispatched, not the date your order is placed.
As a general guide, standard delivery may take approximately:
Perth Metro: 2–4 business days
Regional WA: 2–5 business days
Interstate Metro: 3–6 business days
Interstate Regional: 4–7 business days
These timeframes are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, carrier network conditions, public holidays, peak delivery periods, severe weather and other circumstances outside our reasonable control.
Tracking your order
Where tracking is available, tracking details will be sent to the email address provided with your order once your parcel has been dispatched.
Please allow some time for tracking information to become active after receiving your dispatch confirmation.
If you have not received your tracking information, please check your spam or junk folder before contacting us.
Delivery addresses
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please check your name, delivery address, postcode and other relevant details carefully before completing your purchase.
If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update the delivery details if the order has not yet been dispatched, but we cannot guarantee that changes will be possible.
Once an order has been dispatched, we may be unable to change or redirect the delivery address.
Authority to leave and unattended deliveries
Delivery arrangements, including whether a parcel may be left unattended, may depend on the delivery service used and the options available for your address.
After Daily is not responsible for loss or damage arising solely because a customer has authorised a carrier to leave a parcel unattended, except where responsibility remains with us under applicable law.
Delayed deliveries
Occasionally, deliveries may take longer than the estimated timeframe due to circumstances outside our reasonable control.
If your order appears to be delayed, please check your tracking information in the first instance.
If your tracking has not updated for an extended period or you believe there may be an issue with your delivery, please contact us with your order number and we will assist with investigating the delivery.
Nothing in this policy limits any rights you may have under the Australian Consumer Law in relation to the supply or delivery of your order.
Lost parcels
If tracking indicates that your parcel may have been lost in transit, please contact us with your order number.
We may need to investigate the delivery with the relevant carrier before providing a resolution.
Where we are responsible for resolving a failure to supply your order, any remedy will be provided in accordance with the Australian Consumer Law.
Damaged deliveries
If your order arrives damaged, please contact us as soon as reasonably possible.
Please include your order number, a description of the issue and clear photographs of the parcel, packaging and affected products where possible.
We will assess the issue and provide an appropriate remedy where required under the Australian Consumer Law.
Please refer to our Refund & Returns Policy for further information.
Orders returned to sender
An order may be returned to us if, for example:
- an incorrect or incomplete delivery address was provided;
- delivery was refused;
- the parcel could not be delivered; or
- the parcel was not collected within the carrier's required timeframe.
If your order is returned to us, please contact us to arrange redelivery.
Where the return was caused by incorrect information provided by the customer, failure to collect the parcel or another circumstance outside After Daily's control, additional shipping charges may apply before the order is resent.
This does not affect your rights under the Australian Consumer Law.
Incorrect orders
If you receive a product that you did not order, please contact us as soon as reasonably possible with your order number and details of the incorrect item.
We will arrange an appropriate resolution and cover reasonable costs associated with returning an incorrectly supplied product where required.
Australian Consumer Law
Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Where there is any inconsistency between this policy and your rights under applicable law, your statutory rights will apply.
Contact us
For questions about shipping, tracking or delivery, please contact:
After Daily Pty Ltd
L2, 220 St Georges Terrace
Perth WA 6000
Australia
Email: hello@afterdaily.com.au
Website: www.afterdaily.com.au
