At After Daily, we want you to be happy with your order. This Refund & Returns Policy explains how we handle returns, refunds, damaged or faulty products and change-of-mind purchases.
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.
Change of mind
Due to the personal-use nature of our skincare products, we do not offer refunds or exchanges for change of mind.
This includes circumstances where you have ordered the wrong product, decided you no longer want the product, found the product elsewhere at a lower price, or determined that the product is not suitable for your personal preferences.
This does not affect your rights under the Australian Consumer Law where a product is faulty, damaged, unsafe, incorrectly supplied or otherwise fails to meet a consumer guarantee.
Faulty, damaged or incorrect products
If your order arrives damaged, faulty or you receive an incorrect product, please contact us as soon as reasonably possible after receiving your order.
Please provide:
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your name and order number;
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a description of the issue; and
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clear photographs of the product, packaging and any damage, where applicable.
We may request further information or ask you to return the product so that we can assess the issue.
If the product does not meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a remedy such as a replacement, refund or other remedy depending on the circumstances and whether the problem is major or minor.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product has a major problem, you may be entitled to choose between a refund or replacement. A major problem may include circumstances where the product is unsafe, significantly different from its description, or has a problem that would have prevented a reasonable consumer from purchasing it had they known about the problem.
For problems that are not major, we are entitled to assess the product and provide an appropriate remedy in accordance with the Australian Consumer Law.
Your rights under the Australian Consumer Law apply independently of this policy and are not limited by any timeframe stated in this policy.
Reactions and product suitability
Everyone's skin is different. Product preferences, sensitivities and individual reactions can vary from person to person.
A product not being suitable for your individual skin or personal preference does not automatically mean that the product is faulty.
If you experience irritation or an unexpected reaction, discontinue use of the product. If you believe there may be an issue with the product itself, please contact us so that we can review the circumstances.
Nothing in this section limits any rights you may have under the Australian Consumer Law.
Returns
If we ask you to return a product, we will provide instructions for doing so.
Please do not send products back to us without contacting us first, as this may delay the assessment of your return.
Where a product fails to meet a consumer guarantee, reasonable return costs will be handled in accordance with the Australian Consumer Law.
Where proof of purchase is required, your After Daily order confirmation, receipt or other reasonable evidence of purchase may be used.
Refunds
Where a refund is approved, it will be processed to your original payment method.
Please allow time for your bank or payment provider to process the refund after it has been issued. Processing times are determined by your financial institution and are outside our control.
Any refund required under the Australian Consumer Law will be provided in accordance with your rights under that law.
Sale and promotional items
Sale, promotional and discounted products remain covered by the consumer guarantees under the Australian Consumer Law.
We do not provide change-of-mind refunds or exchanges on sale or promotional items.
Where a product was discounted because of a specific fault or defect that was clearly disclosed to you before purchase, you may not be entitled to a remedy in relation to that disclosed fault. Your rights in relation to any other problem with the product remain unaffected.
Bundles
Where a product purchased as part of a bundle is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee, please contact us so we can assess the appropriate remedy.
Any remedy will be provided in accordance with the Australian Consumer Law and will depend on the circumstances of the issue.
Orders returned to sender
If an order is returned to us because an incorrect or incomplete delivery address was provided, delivery was refused, or the parcel was not collected from the carrier within the required timeframe, please contact us to arrange redelivery.
Additional delivery charges may apply where the return was not caused by an error by After Daily or the delivery provider.
This does not affect your rights where the return or delivery issue results from a failure by us to meet our obligations under the Australian Consumer Law.
Contact us
If you have a question about a return, refund or an issue with your order, please contact us at:
After Daily Pty Ltd
L2, 220 St Georges Terrace
Perth WA 6000
Australia
Email: hello@afterdaily.com.au
Please include your order number and relevant details so we can assist you as quickly as possible.
Last updated: September 2026
